Careers

Job Summary: We are seeking a results-driven Account Manager to create long-term, trusting relationships with our customers. The ideal candidate will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Success in this role will be based on the growth of existing accounts and the ability to identify and establish new opportunities.

Duties and Responsibilities:

• Learn and recognize triggers based on customer behavior, engaging with customers who request to terminate or downgrade service.
• Exceed sales benchmarks as established by the Director of Business Development.
• Serve as the lead point of contact for all matters specific to assigned accounts.
• Build and maintain strong, long-lasting customer relationships.
• Oversee customer account management, including negotiating contracts and agreements to maximize profit.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Collaborate with the sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.
• Work in a team environment with sales, engineering, and network teams to provide solutions and meet customer needs and expectations.
• Learn and understand company products and services to provide a consultative sales approach for customers.
• Develop customer expectations of services, products, price structures, installation, and scheduling, and continue to manage customer expectations long-term.
• Perform other duties as assigned.

Required Skills and Abilities:

• Previous experience in sales, customer service, or related fields.
• Excellent communication skills.
• Ability to build rapport with clients.
• Deadline and detail-oriented.
• Familiarity with CRM platforms.
• Proficiency in PC operations and experience with Microsoft Word and Excel.

Pay Range: $45,000 to $55,000 Salary plus Commission.

Job Summary: We are seeking a skilled and dedicated Business Telecom Technician to join our dynamic team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting telecommunications systems and networks for our business clients. This role requires a strong technical background, excellent problem-solving skills, and a commitment to providing top-notch customer service.

Duties and Responsibilities:

• Install, configure, and maintain telecommunications equipment and systems, including VoIP, and unified communication platforms.
• Conduct site surveys to assess installation needs and ensure proper placement of telecom equipment.
• Diagnose and resolve technical issues related to telecommunications systems, ensuring minimal downtime and disruption for clients.
• Perform regular maintenance and upgrades to telecom systems to enhance performance and reliability.
• Provide technical support and training to clients on the use of telecommunications equipment and software.
• Collaborate with other IT professionals and vendors to integrate telecom solutions with existing infrastructure.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Perform other duties as assigned.

Required Skills and Abilities: 

• Proven experience as a Telecom Technician or in a similar technical role.
• In-depth knowledge of telecommunications systems, including VoIP, and unified communication platforms.
• Strong understanding of network protocols and configurations.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Relevant certifications are a plus.
• Proficiency in PC operations and experience with Microsoft Word and Excel.

Pay Range – $45,000 to $60,000