Please follow the following process from the Department of Public Service (DPS) if you have a complaint about your regulated telephone service or billing problem that cannot be resolved with your telephone company:
1. You Must First Contact your Telephone Company for a Resolution
Cassadaga Telephone Corporation – 5025
Dunkirk and Fredonia Telephone Company – 5075
DFT Local Service Corporation d/b/a DFT Select One – 6492
Email: info@dftel.com
Phone: 877-653-3100 or 716-673-3000
or Mail: DFT Communications
38 Temple Street
PO BOX 209
Fredonia, New York 14063
2. If the issue remains unresolved, contact the DPS HELPLINE
DPS HELPLINE
Internet: www.dps.ny.gov/complaints
Phone: 800-342-3377
or Mail: Department of Public Service/Complaints
Office of Consumer Services
3 Empire State Plaza
Albany, New York 12223