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Terms and Conditions

Regulated Telephone Service Complaint Process

Please follow the following process from the Department of Public Service (DPS) if you have a complaint about your regulated telephone service or billing problem that cannot be resolved with your telephone company:

1. You Must First Contact your Telephone Company for a Resolution

Cassadaga Telephone Corporation – 5025
Dunkirk and Fredonia Telephone Company – 5075
DFT Local Service Corporation d/b/a DFT Select One – 6492


Phone:       877-653-3100 or 716-673-3000

or Mail:       DFT Communications

38 Temple Street

PO BOX 209

Fredonia, New York 14063

2. If the issue remains unresolved, contact the DPS HELPLINE



Phone:       800-342-3377

or Mail:      Department of Public Service/Complaints

Office of Consumer Services

3 Empire State Plaza

Albany, New York 12223