Careers

We are seeking an Alarm Service Technician to join our team! You will install and repair alarm wiring and equipment.

Duties:

• Install and program new alarm and security systems, surveillance cameras, access control, fire alarm and structured cabling

• Troubleshoot and resolve issues with alarms and security systems

• Conduct routine preventative maintenance on alarm systems

• And any other duties as assigned

Qualifications:

• Previous experience in security installation, maintenance, or other related fields

• Experience on the following devices: analog, HD and IP based surveillance systems including DVR/NVR programming, electric door strikes, maglocks, card readers, request to exit buttons and access control panels, fire alarm and intrusion detection systems, cable pathways including conduit installation and firestop systems

• Networking experience preferable

• Familiarity with hand and power tools

• Ability to handle physical workload

• Strong troubleshooting and critical thinking skills

• Strong attention to detail

• Must have a clean driving record

• Must be able to pass a criminal background check and drug screening

The Information Technology (IT) and Network Support Technician will be responsible for internal and external support for DFT Communications Customers and users throughout the enterprise. Prior professional experience within IT Technology environments such as Data Centers, Network Operation Centers (NOC), Server/Local Area Networks, and Computer Repair is highly desired. As a member of the IT team, the candidate will be a part of a 24/7 Operational Team with the possibility of flexible work shifts and rotating on-call responsibilities. The IT Technician will be the “Subject Matter Expert” (SME) and handle customer support needs as they arise.

Primary Responsibilities

• Local Area Network (LAN), Service Administration, and Support for DFT customers and clients.

• SME for DFT Customers and other related services.

• Prepares users by designing and conducting training programs, providing references and support.

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Customer and client-server and endpoint “Break-Fix” Support.

• Provides Hardware software support when needed.

• Provides recommendations to management for operational adjustments within the department.

• Performing basic to advanced software troubleshooting and maintenance on systems and related customer networks.

• Manage, maintain, and support Cloud-based services such as Office 365.

• Travel to and from customer locations and service areas, as well as remote support when necessary.

Secondary Responsibilities

• Provides exceptional customer service to resolve or ensure resolution of problem diagnosis/assessment and repairs.

• Develop and promote new customer sales opportunities when appropriate.

• Assist the Sales, Network, Field, and Technical operational departments when necessary.

• Other duties required by management.

Qualifications

• Server Infrastructure knowledge

• Microsoft Server Technologies, including Active Directory. Experience and understanding of Non-Microsoft Operating Systems (Unix, Linux, MacOS, etc.)

• WAN, LAN, Wireless Networking, and IPv4 knowledge

• Local endpoint knowledge, including but not limited to PCs, VoIP, Network Switches, Routers, and Wireless Access Points.

Experience and Education Requirements

• Bachelor’s Degree in computer science, management information systems, business administration, or equivalent.

• Certifications in any of the listed operating systems or network applications. (CompTIA A+, N+, Cisco, Microsoft, etc.)

• A combination of experience, education, and certifications will be considered.

Schedule

• Monday – Friday 8am-5pm (EST)

• Rotating On-Call

• Schedule can vary due to department requirements such as maintenance windows, emergencies, and other situations deemed necessary by management.

The role of our Wireless Technician is to survey, install, and service Wireless customers. The Wireless Technician’s role is to grow our Wireless customer base by performing quality work to ensure performance standards and customer satisfaction. The Wireless Technician will work closely with engineering staff to achieve successful installations and repairs and will complete work efficiently to meet new customer goals.

Duties:

• Approach every survey as an opportunity to acquire a new customer, and dedicate adequate time to confirming whether or not the customer qualifies for service

• Install new customers using custom/creative solutions when needed

• Provide troubleshooting and repair services to customers experiencing performance issues

• Prioritize customer appointments and contact customers to inform them of arrival times

• Develop and use basic IP skills to complete job responsibilities

• Develop and use an understanding of RF technology to better perform job responsibilities

• While in the field, collaborate with technical staff to achieve the best RF signal levels when completing installs or re-alignments

• Use ladders, bucket trucks, custom brackets, and direct bury Cat5e when needed to ensure successful installations

• Follow best practice guidelines set by technical staff regarding RF signal levels and the physical installation

• Complete documentation of surveys, installations, and repairs

• Must have a valid driver’s license and be able to lift 50 pounds

• Cross-train and fill-in when needed in the following areas: Wiring and Terminations, WiFi Systems, Phone Systems, IT Services, and Fiber Optic Services

• Experience is preferred, but not required

• Salary commensurate with experience