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Join the DFT Communications Family of Services

They say great minds think alike.


We say great minds think innovatively, creatively, and ingeniously. And thanks to some exciting, explosive growth, we’re always looking for a few great minds. Perhaps yours is one of them.


We’re looking for people who want to spend their 8-5 (we’re a little more flexible and sometimes more demanding than that, but you get the point) in a high-energy, high-impact environment, thinking and working creatively. When you work with us, you’ll be challenged, empowered, and, most of all, appreciated.


We listen some, talk some, challenge old ways of thinking, strategize about new ways of doing, then create and deliver innovative solutions. And, if that wasn’t good enough, we have a great time doing it. 

Current Career Opportunities

DFT Alarm Service Technician

We are seeking an Alarm Service Technician to join our team! You will install and repair alarm wiring and equipment.



• Install and program new alarm and security systems, surveillance cameras, access control, fire alarm and structured cabling

• Troubleshoot and resolve issues with alarms and security systems

• Conduct routine preventative maintenance on alarm systems

• And any other duties as assigned



• Previous experience in security installation, maintenance, or other related fields

• Experience on the following devices: analog, HD and IP based surveillance systems including DVR/NVR programming, electric door strikes, maglocks, card readers, request to exit buttons and access control panels, fire alarm and intrusion detection systems, cable pathways including conduit installation and firestop systems

• Networking experience preferable

• Familiarity with hand and power tools

• Ability to handle physical workload

• Strong troubleshooting and critical thinking skills

• Strong attention to detail

• Must have a clean driving record

• Must be able to pass a criminal background check and drug screening

IT and Network Support Technician

The Information Technology (IT) and Network Support Technician will be responsible for internal and external support for DFT Communications Customers and users throughout the enterprise. Prior professional experience within IT Technology environments such as Data Centers, Network Operation Centers (NOC), Server/Local Area Networks, and Computer Repair is highly desired. As a member of the IT team, the candidate will be a part of a 24/7 Operational Team with the possibility of flexible work shifts and rotating on-call responsibilities. The IT Technician will be the “Subject Matter Expert” (SME) and handle customer support needs as they arise.


Primary Responsibilities

• Local Area Network (LAN), Service Administration, and Support for DFT customers and clients.

• SME for DFT Customers and other related services.

• Prepares users by designing and conducting training programs, providing references and support.

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Customer and client-server and endpoint “Break-Fix” Support.

• Provides Hardware software support when needed.

• Provides recommendations to management for operational adjustments within the department.

• Performing basic to advanced software troubleshooting and maintenance on systems and related customer networks.

• Manage, maintain, and support Cloud-based services such as Office 365.

• Travel to and from customer locations and service areas, as well as remote support when necessary.


Secondary Responsibilities

• Provides exceptional customer service to resolve or ensure resolution of problem diagnosis/assessment and repairs.

• Develop and promote new customer sales opportunities when appropriate.

• Assist the Sales, Network, Field, and Technical operational departments when necessary.

• Other duties required by management.



• Server Infrastructure knowledge

• Microsoft Server Technologies, including Active Directory. Experience and understanding of Non-Microsoft Operating Systems (Unix, Linux, MacOS, etc.)

• WAN, LAN, Wireless Networking, and IPv4 knowledge

• Local endpoint knowledge, including but not limited to PCs, VoIP, Network Switches, Routers, and Wireless Access Points.


Experience and Education Requirements

• Bachelor’s Degree in computer science, management information systems, business administration, or equivalent.

• Certifications in any of the listed operating systems or network applications. (CompTIA A+, N+, Cisco, Microsoft, etc.)

• A combination of experience, education, and certifications will be considered.



• Monday – Friday 8am-5pm (EST)

• Rotating On-Call

• Schedule can vary due to department requirements such as maintenance windows, emergencies, and other situations deemed necessary by management.

DFT Wireless Technician

The role of our Wireless Technician is to survey, install, and service Wireless customers. The Wireless Technician’s role is to grow our Wireless customer base by performing quality work to ensure performance standards and customer satisfaction. The Wireless Technician will work closely with engineering staff to achieve successful installations and repairs and will complete work efficiently to meet new customer goals.



• Approach every survey as an opportunity to acquire a new customer, and dedicate adequate time to confirming whether or not the customer qualifies for service

• Install new customers using custom/creative solutions when needed

• Provide troubleshooting and repair services to customers experiencing performance issues

• Prioritize customer appointments and contact customers to inform them of arrival times

• Develop and use basic IP skills to complete job responsibilities

• Develop and use an understanding of RF technology to better perform job responsibilities

• While in the field, collaborate with technical staff to achieve the best RF signal levels when completing installs or re-alignments

• Use ladders, bucket trucks, custom brackets, and direct bury Cat5e when needed to ensure successful installations

• Follow best practice guidelines set by technical staff regarding RF signal levels and the physical installation

• Complete documentation of surveys, installations, and repairs

• Must have a valid driver’s license and be able to lift 50 pounds

• Cross-train and fill-in when needed in the following areas: Wiring and Terminations, WiFi Systems, Phone Systems, IT Services, and Fiber Optic Services

• Experience is preferred, but not required

• Salary commensurate with experience

Our Excellent Benefits Package Includes:

Great Pay, 401K, Generous Holiday and Paid Time off Schedule, Medical, Dental, Employee Discounts on Services, Growth Potential Within the Company.

Download an Application Form Here!

Please forward your resume and application to:


Human Resources/WB

DFT Communications

PO Box 209

Fredonia, NY 14063

Employee Testimonials

Abigail Jackson

Customer Service Representative


DFT has been a great opportunity for me. Everyone has been friendly and helpful. Starting a new job after recently having a baby can be stressful, but everyone made me feel welcomed. I also love that DFT Is extremely active in the community and very family oriented. I’ve learned so much and can’t wait to see what the future holds for me as part of the DFT family.

Jon Morales



Working at DFT Communications has been a great opportunity for me. Aside from all my efforts being recognized and appreciated, every day begins with a friendly smile and warm “Good Morning” from literally everyone. All the hours spent at work really isn’t “work” if it’s spent with people that treat you like family. I would definitely recommend anyone to work at DFT and to take advantage of the same opportunity as I did.

Susan Gatto

Customer Service Manager – Retired


I have been with DFT for many years. I love working for a company that’s constantly exploring new services because I am always learning. I enjoy my coworkers and we all feel like we are in it together to achieve new opportunities and goals. The landscape has changed over the years, but I still feel vital to the company. DFT is a wonderful place to work.