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Careers

Join the DFT Communications Family of Services

They say great minds think alike.

 

We say great minds think innovatively, creatively, and ingeniously. And thanks to some exciting, explosive growth, we’re always looking for a few great minds. Perhaps yours is one of them.

 

We’re looking for people who want to spend their 8-5 (we’re a little more flexible and sometimes more demanding than that, but you get the point) in a high-energy, high-impact environment, thinking and working creatively. When you work with us, you’ll be challenged, empowered, and, most of all, appreciated.

 

We listen some, talk some, challenge old ways of thinking, strategize about new ways of doing, then create and deliver innovative solutions. And, if that wasn’t good enough, we have a great time doing it. 

Current Career Opportunities

Account Manager

We are seeking an Account Manager to join our team!

The role of our Account Managers is to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Success will be based on the growth of existing accounts and the ability to identify and establish new opportunities.

 

Duties:

  • Develop and oversee customer retention campaigns
  • Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
  • Manage budget and hit or exceed sales benchmarks as established by Account Management Supervisor
  • Operating as the lead point of contact for all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
  • Develop trusted advisor relationships with key accounts and customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales benchmarks
  • Collaborate with sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Work in a team environment with sales team, engineering team and network team to provide solutions and meet customer needs and expectations
  • Learn and understand company products and services to provide a consultative sales approach for customers
  • Develop customer expectations of services, products, price structures, installation and scheduling. Continue to guide and manage customer expectations long term.
  • And any other duties as assigned.

 

Qualifications:

  • Previous experience in sales, customer service, or other related fields
  • Excellent Communication skills
  • Ability to build rapport with clients
  • Familiarity with CRM platforms
  • Deadline and detail-oriented

Marketing Assistant

The position of the Marketing Assistant will help support all the various duties assigned to the Marketing Department including, but not limited to outreach and education; public relations; advertising, marketing, and promotion; and graphic design.

 

Duties/Responsibilities:

  • Participation in all daily duties of the DFT Communications Marketing Department including all internal and external marketing, outreach, and education
  • Participate actively in all technology aspects of the company regarding marketing, advertising, conversions, etc.
  • Preparation in the rollout of all new products and services
  • Ability to design effective marketing campaigns and campaign calendars
  • Ability to help develop effective social media posts and ad campaigns
  • Guide, support and develop ideas for materials for presentations and programs
  • Work cooperatively with all managers and all departments to bring the individual and departmental needs and ideas to completion
  • Aid in the development of writing and scheduling all press releases on a regular and consistent basis as well as other articles and outreach related to DFT Communications
  • Ability to establish a good working relationship with all the local medias
  • Ability to establish a good working relationship with local printers and all other outside vendors
  • Internal marketing and support for employee functions, meetings, and company functions
  • Participate in and attend public relations events with customers and in the community
  • Aid in the preparation, set up and tear down of the company booth for trade shows, community festivals, and other community events which DFT sponsors and participates
  • Monitor competition on a daily/weekly/monthly basis across all media
  • Help in maintaining and organizing department files
  • Support Marketing Department in all advertising and promotional efforts, both internal and external
  • Help with researching and ordering of promotional products
  • Lend support in maintaining the DFT Corporate Apparel Program
  • Knowledge of the Adobe Creative Suite – Adobe Illustrator and InDesign a must as well as familiarity with Adobe Photoshop, After Effects and Premier a plus but not required
  • Knowledge of Microsoft Word and PowerPoint would be helpful
  • May Perform Other Duties as Deemed Appropriate

 

Education and Experience:

  • Bachelor’s degree in Marketing, Journalism, Advertising, Communications, or related field
  • At least three years of experience in telecommunications, technology, or a related field

 

Additional Requirements:

  • Must have the ability to multitask and manage several projects at one time
  • Prolonged periods of sitting at a desk and working on a computer

Our Excellent Benefits Package Includes:

Great Pay, 401K, Generous Holiday and Paid Time off Schedule, Medical, Dental, Employee Discounts on Services, Growth Potential Within the Company.

Download an Application Form Here!

Please forward your resume and application to:

 

Human Resources/WB

DFT Communications

PO Box 209

Fredonia, NY 14063

Employee Testimonials

Abigail Jackson

Customer Service Representative

 

DFT has been a great opportunity for me. Everyone has been friendly and helpful. Starting a new job after recently having a baby can be stressful, but everyone made me feel welcomed. I also love that DFT Is extremely active in the community and very family oriented. I’ve learned so much and can’t wait to see what the future holds for me as part of the DFT family.

Jon Morales

Installer

 

Working at DFT Communications has been a great opportunity for me. Aside from all my efforts being recognized and appreciated, every day begins with a friendly smile and warm “Good Morning” from literally everyone. All the hours spent at work really isn’t “work” if it’s spent with people that treat you like family. I would definitely recommend anyone to work at DFT and to take advantage of the same opportunity as I did.

Susan Gatto

Customer Service Manager – Retired

 

I have been with DFT for many years. I love working for a company that’s constantly exploring new services because I am always learning. I enjoy my coworkers and we all feel like we are in it together to achieve new opportunities and goals. The landscape has changed over the years, but I still feel vital to the company. DFT is a wonderful place to work.