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DFT Communications Receives Public Service Commission Commendation for Excellent Service Quality in 2023

The New York State Public Service Commission recently recognized Dunkirk and Fredonia Telephone Company, Cassadaga Telephone Corporation and DFT Local Service Corp. for providing excellent telephone service to consumers during 2023.


The commendation was the 35th consecutive year for Dunkirk & Fredonia Telephone Company and the 31th consecutive year for Cassadaga Telephone Corporation. Additionally, DFT Local Service Corporation was recognized for the 9th consecutive year for providing the same high-quality level of telephone service provided to consumers during 2023.


Each year, the Commission recognizes telephone companies that provide exemplary service to their customers. The criteria includes evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission. Among its criteria for recognition, the PSC requires that customer trouble report rates must be less than 3.3% per 100 access lines. In addition, competitive local exchange carriers must be facility-based providers and have provided service quality data for each of the months of 2023.


“We are honored that the Public Service Commission has recognized our continued efforts,” said Mark R. Maytum, President and Chief Executive Officer at DFT Communications. “For over 126 years, DFT Communications has worked to go above and beyond our customer’s expectations. We appreciate their continued business and value their confidence in us. We are very proud of our efforts and will continue to make every effort to exceed those expectations and to offer our customer’s exceptional customer service.”


About DFT

Dunkirk and Fredonia Telephone Company, Cassadaga Telephone Corporation and DFT Local Service are part of DFT Communications, a 126-year-old company offering Fiber Optic Internet ServicesDigital Phone ServiceNetwork SolutionsWireless Solutions, and “DFTV” In-home Video Streaming Services. DFT has proven itself as a premier service provider and technology company in Chautauqua County and throughout Western New York and parts of Pennsylvania.


You can learn more about the family of services offered by DFT Communications by going to, visiting our offices located at 38-40 Temple Street in downtown Fredonia or by calling 716-673-3000. Additionally, The DFT Communications Customer Service Center located at 38 Temple Street in downtown Fredonia offers a convenient walk-in experience and information on all of our services and smart home technology. Call 716-673-3000 or stop in today and visit with the knowledgeable staff and to learn more about the advancements in smart home devices, Ultimate Wi-Fivideo streaming, and more and to answer any of your questions.