2026 SUNY Fredonia Job & Internship Fair
About DFT
We’re a local, family‑owned company delivering fast, modern fiber‑optic internet to the communities we love. As an intern, you’ll join a friendly, creative team where your ideas matter and real hands‑on experience is part of the job. If you’re looking to grow your skills at a tech‑forward company close to the SUNY Fredonia campus, we’d love to have you on board.
Internship Opportunities
Sales & Business Development Intern
Overview
The Sales & Business Development Intern works alongside DFT’s sales team to support both residential and business customer growth initiatives. This role provides hands-on experience in consultative sales, customer engagement, local market analysis, and broadband solutions.
Interns will gain exposure to both consumer (B2C) and business-to-business (B2B) sales environments, offering a well-rounded understanding of how connectivity solutions are positioned and sold in a regional market.
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What You’ll Do
- Assist with residential and business customer outreach initiatives
- Support proposal preparation and sales presentations
- Research local market opportunities and prospect lists
- Analyze sales performance and growth trends
- Shadow customer consultations and client meetings
- Help develop sales materials and campaign messaging
- Support account follow-up and customer retention initiatives
Ideal For Students Studying
- Business Administration
- Marketing
- Communications
- Entrepreneurship
- Finance
What You’ll Gain
- Exposure to both B2C and B2B sales strategy
- Real-world consultative selling experience
- Understanding of broadband and telecommunications solutions
- Professional client communication skills
- Resume-building experience in a growing technology sector
Social Media & Content Intern
Overview
The Social Media Intern helps elevate DFT’s digital presence by creating engaging, community-driven content. This role blends creativity with analytics.
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What You’ll Do
- Create and schedule social media posts
- Assist with short-form video content
- Monitor engagement and performance metrics
- Support community storytelling initiatives
- Collaborate on content calendars
Ideal For Students Studying
- Marketing
- Media Production
- Communications
- Digital Media
What You’ll Gain
- Portfolio-ready content
- Experience with brand voice and engagement strategy
- Exposure to performance metrics and content optimization
Customer Experience (CX) Intern
Overview
The Customer Experience Intern works alongside DFT’s leadership and support teams to enhance the end-to-end customer journey – from onboarding and installation to billing, support, and retention.
This role focuses on improving processes, identifying friction points, and helping ensure that customers consistently receive a clear, responsive, and high-quality service experience.
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What You’ll Do
- Map and evaluate customer touchpoints (sales, install, support, billing)
- Analyze customer feedback, surveys, and service trends
- Identify process improvement opportunities
- Assist in developing customer communication templates and training materials
- Support retention and loyalty initiatives
- Help measure customer satisfaction and performance metrics
- Participate in cross-department meetings to improve service flow
Ideal For Students Studying
- Business Administration
- Marketing
- Communications
- Operations Management
- Psychology (consumer behavior focus)
- Data Analytics
What You’ll Gain
- Real-world exposure to customer journey strategy
- Experience in process improvement and operations
- Insight into service-based business models
- Cross-functional collaboration experience
- Portfolio-worthy analysis and improvement projects
Broadband Wireless Intern
Overview
The Broadband Wireless Intern will support DFT’s Wireless Internet Services team in maintaining and optimizing fixed wireless broadband systems. This role provides hands-on exposure to how wireless internet is delivered, monitored, and supported in a real-world ISP environment.
Interns will assist with system documentation, basic troubleshooting, and performance tracking while working alongside experienced technical staff.
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Primary Responsibilities:
- Network Support Assistance
- Assist with monitoring wireless network performance
- Help identify signal strength or connectivity issues
- Support basic troubleshooting of customer wireless connections
- Shadow technicians during installations or service visits (as appropriate)
- Customer & System Documentation
- Audit and document customer equipment settings and configurations
- Help maintain accurate records of network parameters
- Verify installation details and provisioning information
- Assist in organizing technical documentation and process guides
- Performance & Optimization Support
- Review network performance reports
- Help identify trends in service quality
- Assist with updating configuration templates or checklists
Ideal For Students Studying
- Information Technology
- Computer Networking
- Cybersecurity
- Engineering Technology
- Computer Science
What You’ll Gain
- Exposure to real-world ISP wireless infrastructure
- Understanding of how fixed wireless internet operates
- Hands-on experience with troubleshooting and provisioning
- Practical documentation and process management skills
- Insight into careers in networking and telecommunications
Account Manager
Job Summary
We are seeking a results-driven Account Manager to create long-term, trusting relationships with our customers. The ideal candidate will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Success in this role will be based on the growth of existing accounts and the ability to identify and establish new opportunities.
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Duties and Responsibilities:
- Learn and recognize triggers based on customer behavior, engaging with customers who request to terminate or downgrade service.
- Exceed sales benchmarks as established by the Director of Business Development.
- Serve as the lead point of contact for all matters specific to assigned accounts.
- Build and maintain strong, long-lasting customer relationships.
- Oversee customer account management, including negotiating contracts and agreements to maximize profit.
- Develop trusted advisor relationships with key accounts and customer stakeholders.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of initiatives to internal and external stakeholders.
- Develop new business with existing clients and identify areas of improvement to meet sales quotas.
- Collaborate with the sales team to identify and grow opportunities.
- Assist with challenging client requests or issue escalations as needed.
- Work in a team environment with sales, engineering, and network teams to provide solutions and meet customer needs and expectations.
- Learn and understand company products and services to provide a consultative sales approach for customers.
- Develop customer expectations of services, products, price structures, installation, and scheduling, and continue to manage customer expectations long-term.
- Perform other duties as assigned.
Required Skills and Abilities:
- Previous experience in sales, customer service, or related fields.
- Excellent communication skills.
- Ability to build rapport with clients.
- Deadline and detail-oriented.
- Familiarity with CRM platforms.
- Proficiency in PC operations and experience with Microsoft Word and Excel.
Pay Range: $45,000 to $60,000 plus commission
