“Great news, devoted customer!” reads the text message. “We’re lowering your monthly rate from $100 to $50! Click here for details!”

 

You ARE a devoted customer, so, with excitement at saving some bucks, you click and reach a salesperson who explains that you just need to pre-pay the first month and your new rate will take effect next month. Oh, and could you please pay with a gift card—as we’re partnering with a gift card company to fund this AMAZING deal!

 

At this point, your savvy shopper hackles should be up. When has your local broadband, mobile or power company EVER accepted gift cards as local tender? Good for you! You’ve spotted the latest scam.

 

According to the Federal Trade Commission, thousands of consumers have reported this type of scam, many of whom gave up more information than they would have liked before they realized they were being duped. So what do you do if you get such a call or text? According to the FTC:

 

1.) Don’t trust caller ID. Scammers can fake this.

2.) Don’t call back a number from a recording or a text. If you suspect the message is real, go to the company website (or your bill) and find the direct line.

3.) Never provide personal information to someone who calls you. Again, call your provider directly.

4.) Don’t ever pay for anything with a gift card. Other than something lovely for yourself at an after-Christmas sale!

 

If you suspect you have been contacted by a fraudster, report it to the FTC at ReportFraud.ftc.gov . If you have suffered financial loss as a result and need help fighting your case, you can reach out to the FTC’s Community Advocate Center for advice at ReportFraud.ftc.gov/community