DFT Mobile Support
When you bring your own device to DFT Mobile, you’ll need to first unlock it from your current carrier.
Unlocked devices bought from third-parties (such as Best Buy, Apple or Amazon) may still need to be unlocked by the previous carrier. Please contact your current carrier for more information.
NOTE: Not all phones are compatible between mobile carriers.
To get started, make sure your phone meets the following requirements:
Before you can unlock your phone, you must obtain an unlock code.
To get an unlock code for your phone, you’ll need to contact the mobile carrier or manufacturer that sold you the device. Additional information for all of the carriers is listed below.
Visit AT&T support and follow the instructions for an unlock code.
Call T-Mobile customer service at (877) 453-1304 and ask them to unlock your phone. You’ll receive an email confirming your unlock request. After 24 hours, you’ll be able to make the switch to DFT Mobile.
Call Sprint customer service at (888) 211-4727 and ask them to unlock your phone. You’ll receive an email confirming your unlock request. Once it’s complete, you can make the switch to DFT Mobile.
Verizon devices are locked for 60 days. After that, Verizon will automatically remove the lock. For more information, call Verizon customer service at (800) 922-0204 or visit Verizon support.
To unlock your Spectrum Mobile device, it must meet the following requirements:
If, based on the above criteria, you qualify to have your Spectrum Mobile device unlocked, contact Spectrum at (833) 224-6603.
When you request to unlock your device, Spectrum will send you an email confirmation.
If you don’t see your phone carrier name listed here, please review additional carrier information.