The New York State Public Service Commission recently recognized Dunkirk and Fredonia Telephone Company and DFT Local Service Corp. for providing excellent telephone service to consumers during 2024.

 

The commendation was the 36th consecutive year for Dunkirk & Fredonia Telephone Company. Additionally, DFT Local Service Corporation was recognized for the 10th consecutive year for providing the same high-quality level of telephone service provided to consumers during 2024.

 

Each year, the Commission recognizes telephone companies that provide exemplary service to their customers. The criteria includes evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission. Among its criteria for recognition, the PSC requires that customer trouble report rates must be less than 3.3% per 100 access lines. In addition, competitive local exchange carriers must be facility-based providers and have provided service quality data for each of the months of 2023.

 

“We are honored that the Public Service Commission has recognized our continued efforts,” said Mark R. Maytum, President and Chief Executive Officer at DFT Communications. “For over 127 years, DFT Communications has worked to go above and beyond our customer’s expectations. We appreciate their continued business and value their confidence in us. We are very proud of our efforts and will continue to make every effort to exceed those expectations and to offer our customer’s exceptional customer service.”